Booking Policy

This Booking Policy applies to merchant orders placed through the VegeBuddy app that include a scheduled pickup or delivery slot with a partner merchant — for example, food orders booked for a specific time, or mart (grocery) orders booked for a specific delivery window.

Casual community gatherings (e.g. group meals, sports, or social meetups organised by users) are not covered by this policy — they involve no booking, no payment, and no merchant fulfilment, and are governed only by our community guidelines in the Terms of Service.

When a merchant offers a scheduled pickup or delivery slot:

• Slot confirmation: the slot is confirmed only after the merchant accepts the order. We will notify you in-app and by email/push.
• Modifications: you may request a slot change before the merchant begins preparation. Once preparation has started, changes are at the merchant’s discretion.
• Late arrival for pickup: please collect within the slot. Items unclaimed for an extended period may be discarded for hygiene reasons; refunds for unclaimed items are subject to our Refund Policy.
• Failed delivery: if the rider cannot reach you after reasonable attempts, the order may be returned to the merchant. Re-delivery, refund or partial refund will be handled per the Refund Policy.

Cancellation rules for paid bookings follow our Refund Policy. In short:

• Before merchant accepts: free cancellation, full refund
• After merchant accepts: cancellation only by mutual agreement; refund at our discretion

Slot availability, item availability and pricing are set by partner merchants and may change without notice. We display the most recent merchant-provided information at the moment of booking. The price you confirm at checkout is the price you pay.

If a booking cannot be fulfilled due to events outside our or the merchant’s reasonable control (severe weather, road closures, government action, system outage, etc.), we will offer rescheduling or a full refund.

For booking-related questions or issues, contact us at vegelahmy@gmail.com or use Help / Report Issue within the order in the app.