How can we help you?
Find answers to common questions about your account, features, and troubleshooting.
Frequently Asked Questions
How do I delete my account?
We're sorry to see you go. To permanently delete your account and data:
- Open the VegeBuddy app and go to your Profile tab.
- Tap on the Settings icon (gear) in the top right corner.
- Scroll down and select Delete Account.
- Confirm your choice by typing “DELETE”.
Warning: This action is irreversible. All your posts, saved restaurants, and XP progress will be permanently removed.
How do I report inappropriate content?
We take community safety seriously. To report a post or comment:
- Tap the three dots (•••) on the top right of the post.
- Select Report.
- Choose the reason for reporting and submit.
Our team reviews reported content within 24 hours.
I didn't receive XP for my scan/post. Why?
XP is usually awarded instantly, but sometimes there may be a slight delay. Please check your internet connection and refresh your profile.
Note: There are daily limits on how much XP you can earn from certain activities to prevent spam.
How can I change my vegetarian type?
You can update your dietary preferences anytime:
- Go to Profile > Edit Profile.
- Tap on Vegetarian Type.
- Select your new preference (e.g., Vegan, Buddhist, Lacto-Ovo).
- Tap Save Changes.
Is the ingredient scanner 100% accurate?
Our scanner uses advanced AI to analyze ingredient lists, but it may not be perfect. It is designed to flag common non-vegetarian ingredients.
Disclaimer: Always double-check the label yourself, especially if you have severe allergies. VegeBuddy is an aid, not a medical guarantee.
How do I join a “Jio” (Meetup)?
Jios are a great way to meet fellow vegetarians!
- Go to the Jio tab in the app.
- Browse available events near you.
- Tap “I'm Going” to join the chat and confirm your attendance.
Still need help?
Our support team is just an email away.
Contact SupportResponse time: usually within 24 hours