Keep up to 96% of every sale.

Food delivery: 12% on Free, 8% on Plus, 5% on Pro. Food pickup is lower — 3%, 2% and 0% respectively. Mart: 9% on Free, 6% on Plus, 4% on Pro. Home-kitchen bento preorders follow the food rule: when the kitchen hands the meal over itself (pickup, its own delivery run, an office collection point) it pays the pickup rate; a bento carried by a VegeBuddy rider pays the delivery rate. It applies to the order subtotal — before delivery fee, before tax. No hidden charges.

Online payments are processed by Curlec. For applicable Mart orders, Curlec's actual processing fee is deducted from your payout and itemised in the settlement — the amount depends on the customer's payment method and Curlec's actual charge, so we do not quote a fixed percentage. Food orders and historical Mart orders may follow a different, platform-borne fee policy.

Earnings after commission settle on your plan's schedule — Free weekly, Plus three times a week, Pro daily — and pay out to your registered bank account once the balance clears the plan minimum. During the first-30-days commission holiday, settlement is weekly for everyone. Arrival time depends on your bank.

Your business name and type, your SSM business registration number, and the bank account you want to be paid into — the form will not submit without those. You also accept the merchant agreement and confirm that accurate dietary labelling is your responsibility. Certificates like your SSM document, food premise licence or food handler card can be uploaded later, and we follow up if something is missing. Menu photos are not required to start, though items that have them sell better.

The portal opens the moment you finish signing up, so you can build your menu, set prices and get the storefront ready straight away. Buyers see your shop once it clears a one-time verification check by our team — every new merchant goes through it, and we come back to you if a document is missing. If you would rather not do it alone, leave your number above and the founder walks you through the whole thing on WhatsApp.

No. The merchant portal is a website, so it runs on the phone in your pocket, a tablet on the counter, or any computer. New paid orders land in a live inbox and ring an alert — there is no dedicated tablet to rent, no printer and no POS terminal to buy. The portal is in 中文, English and Bahasa Malaysia.

For Food, a Lalamove rider. You cook, then dispatch the rider from the order screen — scheduled orders can book one automatically — and the customer follows a live tracking link. You never mark a delivery order complete yourself; it closes when the rider hands it over. For Mart, you pack the parcel and book a courier through EasyParcel from inside the portal. Food also supports pickup if you would rather hand orders to customers yourself.

On Food, the customer does. We set the rate — RM 3.50 for the first 3 km, RM 1.00 per km after that, capped at RM 12 — and you pay nothing toward it unless you choose to. If you want to, you can put a fixed amount toward every delivery, or offer free delivery above a spend you set, up to a ceiling you set. On Mart, the buyer pays a flat RM 5.90 and you pick the courier after payment, so the real courier cost comes out of your payout — pack light and it works in your favour.

Food delivery reaches customers up to 15 km from your shop; past that they are offered pickup instead, which has no distance limit. Mart ships across West Malaysia for parcels up to 2 kg. East Malaysia is not served yet.

Reject the order and pick a reason — out of stock, kitchen too busy, closed, or too far to deliver — and the customer is refunded automatically. The occasional reject costs you nothing, though we do look into shops that reject constantly. The reverse matters more, and it is the part merchants ask about most: once you accept an order, the customer can no longer cancel it. Only you can, so food you have already started cooking never disappears out from under you.

It depends on what went wrong, and the split is written down rather than argued case by case. A wrong or missing item is yours, since the bag was sealed when it left you. Damage in transit, or a late delivery on a rider we booked, is ours. Anything genuinely unclear — a broken seal, an odd claim — is marked disputed and a person at VegeBuddy decides it. Customers get 24 hours from the moment the order is ready, and photos are compulsory for damaged, spoiled or wrong-item claims. When a refund is charged to you it comes off your next payout, but the commission on that order is credited back, so a reversed sale never leaves you paying commission on money you did not keep.

You tag each item yourself — vegan, egg-free, dairy-free, onion-free, garlic-free — and Buddhist 素食 is expressed by ticking onion-free and garlic-free together. At sign-up you confirm that keeping those labels accurate is your responsibility. Buyers can report a shop whose labels do not match what arrives; those reports come to our team, and a shop can be hidden or removed.

Yes. Plus and Pro can be cancelled at any time. You stay on your plan until the end of the billing cycle, then revert to Free. No refunds — and no surprise charges.

Food is delivery and pickup ordering, for restaurants and cooked-food stalls — and bento preorders for approved home kitchens. Mart is an online grocery store, for packaged food, raw ingredients and retail products. Both run from one merchant account.